About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Beach Hotel
Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.
About the Job
An exciting opportunity has arisen for an Assistant Front Office Manager to join Jumeirah Beach Hotel.
The main duties and responsibilities of this role include:
- Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
- Organize timely delivery of VIP amenities and spot-check long-staying guests' amenities for quality assurance.
- Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
- Ensure expedited check-in process for Limousine arrivals and prioritize room readiness.
- Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
- Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
- Arrange and supervise guest cocktail events, communicating attendance estimates to relevant departments.
- Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
- Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.
- Encourage guests to complete in-house Guest Questionnaires before departure to gather valuable feedback for improvement.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in Hospitality, Business, or any other relevant field
- 5-8 years of experience in a similar role in a luxury hotel.
- Software competencies - Microsoft Office programs
- Experience working in a multi-cultural environment
- Strong communication and interpersonal skills
- Leadership and team management skills
- Project management and problem solving skills
- Proficiency in English
About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programs and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company-provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual leave and flight from your home country
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)
