About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.
About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
About the Job:
An exciting opportunity has arisen for an experienced Assistant Front Desk Manager to join the team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role include:
- Conducts pre arrival stage for VIP1 and VIP2 by contacting guests to collect relevant information in order to best prepare arrival experience and support the GRE where needed and present Department (VIP arrivals/ Departures, R4, updates, itinerary of VIP) on daily Operational Morning Meeting, update the team accordingly after the meeting.
- Recognizes all repeat and important guests and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
- Maintains open line of communication and ensures guest complaints are logged and feedback are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
- Conducts regular quality checks on the floor receptions to ensure Jumeirah and LQA standards are maintained to the highest level at all times.
- Update guest reservation with collected information and ensure allocation and preferences are met.
- Planning and budgeting, meeting suppliers, organizing and participating in Guest Experiences
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment
- Experience working in a multi-cultural environment and in a similar role
- Proficient in English and Russian
- Computer literate with knowledge of MS Office, Property Management System (preferably Opera) and Stores Software i.e. Adaco
About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company-provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual leave and flight from your home country
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)
