INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
The Associate – Learning & Development plays a key role in supporting the delivery and operations of accredited learning experiences within the Retail Academy. The role is responsible for the end-to-end administration, coordination, and communication of the CRVQ and CIBTAC programmes, ensuring alignment with awarding body standards and internal quality frameworks. In addition, the Associate will provide dedicated portfolio support, such as content coordination, scheduling, and communication for assigned learning tracks (e.g. beauty, fashion, or others), as per Chalhoub University business needs. The role will also contribute to broader CU projects and initiatives.
Responsibilities
Accreditation Programme Management
- Coordinate the operational and administrative aspects of the CRVQ and CIBTAC programmes
- Ensure ongoing compliance with awarding body requirements and internal standards
- Maintain accurate and up-to-date records of learner progress, certification status, and documentation
- Support the preparation of materials and evidence for audits and quality assurance reviews
- Liaise with internal stakeholders and awarding bodies to align timelines, deliverables, and communication
- Manage the planning and communication of assessment schedules, tools, and records
- Complete the Coach and Assessor Certification and conduct in-store assessments for CRVQ learners
- Oversee assessment tracking and reporting for both programmes
Learning Platforms & Content Management
- Upload, manage, and maintain content and learner records on Chalhoub University and awarding body platforms
- Ensure consistency and accuracy across learning journeys, materials, and certification processes
- Provide basic user support to learners and trainers navigating the systems
Dedicated Portfolio Support
- Contribute to the implementation and operational management of assigned learning portfolios (e.g. beauty, fashion, or others), ensuring effective administration and timely communication in alignment with CU business needs.
- Track learner engagement, support trainer documentation, and assist in content updates
- Share programme updates and learner communication through internal platforms
- Adapt and respond to portfolio priorities based on CU business needs
CU Projects Support
- Contribute to the planning and coordination of Chalhoub University projects and learning-related initiatives
What you’ll need to succeed
- Minimum 2 years of experience in a quality assurance, project coordination type of roles.
- Previous experience managing systems - experience managing Learning Management Systems is a plus.
- Bachelor's Degree in Business Administration.
- External candidates currently located in the UAE will only be considered for this role.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
