Job Summary:
The Spare Parts Manager is responsible for leading and optimizing the full spare parts lifecycle for BAIC (passenger vehicles), CF Moto (motorcycles/ATVs), and a dedicated Electric Vehicle (EV) brand. This strategic role involves managing inventory, procurement, supply chain, warehousing, sales growth, pricing, vendor relations, and team development. The manager will play a critical role in aligning parts operations with after-sales business goals, enhancing customer satisfaction, and supporting multi-brand service centers.
Key Responsibilities:1. Strategic Planning & Budgeting:
- Develop and execute annual business plans and budgets for the parts department.
- Align parts strategy with after-sales revenue goals and workshop efficiency targets.
- Set KPIs and conduct regular performance reviews to ensure target achievement.
2. Multi-Brand Parts Operations:
- Oversee daily spare parts operations across all brands (BAIC, CF Moto, EV).
- Ensure parts availability for fast-moving, high-demand, and special-order components.
- Introduce brand-specific inventory control practices and ensure compliance with OEM standards.
3. Inventory Management:
- Analyze historical data and forecast future parts demand by model and brand.
- Minimize stock aging and obsolescence while improving inventory turnover ratio.
- Implement JIT (Just-in-Time) and safety stock practices for optimized warehousing.
4. Procurement & Supply Chain:
- Manage end-to-end parts procurement including order planning, supplier selection, and shipping logistics.
- Develop strong vendor networks locally and internationally.
- Ensure compliance with regulatory requirements for imports, especially for EV and motorcycle parts.
5. Pricing & Revenue Optimization:
- Create pricing strategies based on cost, demand, competition, and brand positioning.
- Work with finance teams to analyze parts margins, discounts, and rebates.
- Track and manage promotional campaigns to increase retail and wholesale parts sales.
6. Sales Growth & Customer Experience:
- Drive spare parts sales through service centers, retail counters, and B2B channels.
- Ensure high parts availability to reduce service downtime and improve first-time fix rates.
- Resolve escalated customer issues and implement feedback systems for continuous improvement.
7. Digital Systems & Automation:
- Oversee and optimize ERP/DMS usage for inventory, ordering, invoicing, and reporting.
- Introduce automation in ordering, stock alerts, and performance dashboards.
- Drive digital initiatives such as online parts catalogs and e-commerce integration.
8. Team Leadership & Training:
- Lead, train, and mentor a cross-functional team of warehouse staff, counter sales, and inventory controllers.
- Conduct regular technical and system-based training for parts staff across all brands.
- Foster a culture of accountability, customer service, and operational excellence.
9. Compliance & Auditing:
- Ensure compliance with internal controls, OEM parts policies, and safety regulations.
- Conduct internal audits and implement corrective actions for process improvements.
- Maintain documentation and reporting in line with ISO standards, if applicable.
10. Cross-Department Collaboration:
- Coordinate closely with service managers, technicians, and sales teams for holistic after-sales support.
- Provide timely updates on back-ordered or superseded parts.
- Participate in new model launches and technical workshops to stay updated on parts requirements.
Job Types: Full-time, Permanent
Application Deadline: 17/06/2025