Bar Supervisor - Banquet

Mandarin Oriental Downtown, Dubai is looking for a Bar Supervisor to join our Banquet department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai, within the Banquet department in Dubai, the Bar Supervisor is responsible to enhance the guest experience through exceptional and creative beverage service. This role involves crafting innovative cocktails, managing inventory, and maintaining high service standards. With deep knowledge of spirits and mixology, the Bar Supervisor will also train the bar team and work closely with the Assistant Manager to develop cocktail menus. The Bar Supervisor will report to the Assistant Manager.

As a Bar Supervisor, you will be responsible for the following duties:

• Enforce and monitor all operational standards, policies, SOPs, and quality measures.
• Possess extensive knowledge of all kinds of spirits and cocktails, with the ability to create drinks as per guest requirements.
• Regularly conduct training sessions for the restaurant and bar teams.
• Oversee monthly inventory and HACCP standards in bars and restaurants. Implement and enforce sufficient par stock for winter and summer seasons. Maintain and organise appropriate stock levels and monitor beverage stock on hand.
• Ensure all glass inventory and utensils needed for beverage service are in proper condition. List broken items and follow up on maintenance issues. Through guest feedback, identify areas for improvement in service and beverage quality and share observations with the Assistant Manager.
• Proactively consult guests on any bar beverage-related matter and provide recommendations that suit their requirements. Ensure customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES) and service standards. Handle customer complaints effectively and deliver highly personalised service to guests by considering their wine preferences.

As a Bar Supervisor, we expect from you:

• Preferred qualifications include a high school diploma and a degree or diploma in Hospitality, Hotel, or Business Management.
• At least 2 years of experience as Bar Supervisor or Head Bartender in a luxury hotel or resort, with 3 years in a high-volume bar setting preferred.
• Proficient in MS Office and familiar with POS and cashiering systems used in restaurants.
• Extensive knowledge of mixology, including cocktails, non-alcoholic drinks, spirits, wines, and beers, with the ability to explain and present them to standard.
• Well-versed in bar service procedures, with additional knowledge of spirits and cigars.
• Strong communication and interpersonal skills; fluency in English required, other languages preferred; organized, detail-oriented, and flexible to work various shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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