Job Title:
Call Center Coordinator - Medical Background (Female)
Duties and Responsibilities:
1. Receiving and Managing Calls:
- Responding to customer/patient inquiries via telephone or other communication channels.
- Directing calls to the relevant departments or individuals in a professional manner.
- Accurately recording data and information in the electronic system.
2. Medical and Administrative Support:
- Providing initial information about medical services or appointments according to professional standards.
- Assisting patients in understanding simple medical procedures or instructions (such as fasting before tests, pre-visit instructions).
- Communicating with medical teams (doctors, nurses, technicians) to follow up on patient requests.
3. Scheduling and Following Up:
- Booking, modifying, and canceling appointments using electronic software.
- Sending alerts to patients via text messages or email.
4. Customer Service:
- Handle patient complaints or inquiries courteously and resolve issues quickly.
- Ensure customer satisfaction and a positive experience with the center.
5. Required Skills:
- Previous experience in a call center or customer service role (preferably in the healthcare sector).
- Proficiency in using computers and administrative software (such as medical appointment software).
- Excellent communication skills (verbal and written) and the ability to handle work pressure.
- Fluency in Arabic and English (a plus).
6. Requirements:
- Commitment to confidentiality and professionalism in handling medical data.
Job Type:
Full-time
Work Location:
Dubai Jumeirah 3
Job Type: Full-time
Application Deadline: 15/06/2025
