We’re searching for a Cluster Director of Revenue who will maximize all revenues to and for the Hotel, including but not limited to Room, Food & Beverage and Banquet/Catering Revenues, and lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Using the tools provided (i.e. IBP) and in compliance with the IHG standards, maintain, update and share information in the areas of a master calendar of external events, competitor rate intelligence, Rev Par penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Leader), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account
- Understand the composition of hotel profitability, and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation
- Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommends appropriate actions in relation to the hotel’s pricing and market mix strategy
- Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations, Front Office & Convention Sales in charge
- Facilitate the Revenue Room Meeting and generate reports and analyses needed for these meetings, displaying key facts/trends etc.,
- Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business
- Approve and/or implement sell strategies for all group proposals on any one night, and collaborate with the Director of Sales or Director of Catering on setting group and conference rates
- Manage use of IHG revenue systems on a daily basis.
- Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Best Price Guarantee and managing third party distributors in compliance with IHG standards and rules).
- Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provide medium-term revenue-based forecasts of required staffing levels to all departments
- Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments
- Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.)
- Provide technical support to Reservations and Front Office on up-selling and negotiating techniques
- Train and support hotel teams on revenue system* functionality and enhancements
What We need from you:
- Bachelor's degree or equivalent qualification in related field
- Minimum 3-4 years’ experience in a similar role setting with direct leadership experience over a revenue team
- Strong knowledge of business trends
- Excel skills required
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
