Cluster Director of Talent & Culture

Company Description

Join us at Accor, where life pulses with passion!

Pullman Dubai Jumeirah Lakes Towers, Novotel & Ibis Abu Dhabi Gate Hotels​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

• Lead and oversee the daily operation of the Talent & Culture Department as well as play a critical role in the implementation of the hotel’s human resources strategy;
• Assess organizational needs, develop aligned human resource solutions and implement strategies in the areas of employee relations, total rewards, recognition, administration and Colleague wellness;
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun;
• Effectively manage the annual Talent & Culture Budget;
• Prepare and implement strategic activities to attract and retain talent to the property;
• Establish relationships with local schools and colleges/universities;
• Lead Talent & Culture social media initiatives to promote the property as the best place to work;
• Lead the recruitment & selection process of all leadership positions;
• Monitor and align staffing to business needs;
• Assist in monitoring present and future trends in the local labor environment, and make appropriate recommendations;
• Strong labor relations, mediation and negotiations skills with a proven track record;
• Follow and implement all Company and brand established onboarding procedures which ensure new employees feel welcome and all team members are prepared for the new colleagues’ arrival;
• Co-ordinate and conduct Company and brand specific orientation and training programs;
• Organize annual performance review process in line with Company policies, procedures, and Leadership Competency/Capability Framework;
• Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague surveys;
• Work with line managers to analyze performance by identifying areas for improvement;
• Create an environment which supports open ongoing feedback and coaching to enhance performance;
• Establish/ implement retention strategies to fulfill succession planning and business objectives;
• Provide a safe working environment by ensuring local regulations are upheld for workplace health and safety.

Qualifications

• A bachelor’s degree in Human Resources or a related discipline; professional HR certification is highly regarded.
• A minimum of five years’ HR experience, ideally within the hospitality sector.
• In-depth understanding of HR best practices, with strong knowledge of employment legislation and regulatory frameworks.
• Exceptional communication, interpersonal, and leadership abilities, with a polished and professional demeanor.
• Proficient in HRIS platforms and related technologies, with a commitment to leveraging systems to enhance efficiency and service.
• Proven ability to form trusted relationships with internal stakeholders and external partners.
• A genuine passion for people and a commitment to delivering excellence in guest and employee experiences.
• Strong attention to detail, focused on doing things accurately and to a high standard.
• Able to solve problems and stay calm in busy, fast-paced situations.
• Reliable and trustworthy when handling private or sensitive information.