At Al Haktur IT Solutions, we believe outstanding customer service is the foundation of lasting client relationships. We are looking for a Customer Care Executive in Dubai who can provide prompt, professional, and friendly support to our valued customers. If you are a people-person with excellent communication skills, we’d love to hear from you.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve complaints and provide appropriate solutions or alternatives
Maintain a deep understanding of company products and services to offer accurate information
Log customer interactions and feedback into CRM systems for recordkeeping
Follow up with clients to ensure their issues are resolved and satisfaction is achieved
Collaborate with internal teams to improve service delivery and customer experience
Support the sales and technical departments with client-facing communication when needed
Requirements
✔ Proven experience in customer service or client relations
✔ Strong verbal and written communication skills in English (Arabic is a plus)
✔ Ability to remain calm and empathetic in high-pressure situations
✔ Proficiency in using CRM systems and other customer service tools
✔ Multitasking skills and the ability to prioritize workload effectively
✔ Bachelor’s degree or diploma in any field
✔ Must be currently based in Dubai and available for immediate joining
Working at Al Haktur IT Solutions means being part of a collaborative and customer-centric environment. As a Customer Care Executive in our Dubai office, you’ll be a key player in creating positive customer experiences and maintaining our reputation for reliable support. Grow your career with us and help shape the future of tech services.