Location: Dubai
Salary: To Be Discussed
Department: Customer Service Team
About the Role
Experience Level: At least 2 years in a similar role
Work Schedule: Work Shifts - Evenings and Weekends / Varied Hours
Job Summary
We are seeking an experienced Call Center Agent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment. This position offers flexibility in working shift schedules to accommodate your preference - either day or night shifts. As a Call Center Agent, you will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.
- Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.
- Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.
- Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.
- Documentation: Accurately record and document all customer interactions and information in the CRM system.
- Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.
- Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
- Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
- Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.
Requirements
- At least two years of experience in a call center agent role.
- Excellent communication skills.
- Candidates must have strong English communication skills.
- Excellent problem-solving and interpersonal skills.
- Strong customer service orientation and problem-solving skills.
- Ability to adapt to a flexible work schedule, including evenings and weekends.
- Proficiency in using call center software and CRM systems.
- High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
- Patience, empathy, and a customer-centric approach to service.
- Strong attention to detail and accuracy in documenting client interactions.
- Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.
Benefits
- Competitive salary.
- Health insurance.
- Ongoing training and professional development opportunities.
- Collaborative and inclusive work environment.
- Flexible work hours to accommodate your schedule.
About the Company
McCone Properties deals with all things real estate, whether it be sales, leasing, conveyancing, mortgages, short-term rentals, and more. If you are looking for a career that will reward you while also allowing you to progress in your career, we want to hear from you.
McCone Properties is a company that treats every employee as part of the family. Having been family-run from the outset, personality is equally as important to us as experience when hiring talent. We do not look to mass hire but hire based on quality and fit for the company culture we have created.