About the job:
- Manage end-to-end operations of the designated Visa application Center at WTC in Abu Dhabi by ensuring quality, cost savings, compliance, and optimal staff performance.
- Oversee the implementation of new process rollouts and changes to enhance operational efficiency.
Key Responsibilities:
- Manage all day-to-day administrative and operational activities of the designated Center, including managing application processing, cash handling, guiding center staff, and backfilling them as and when required.
- Oversee team management and welfare, ensuring timely resolution of queries, conducting regular training sessions for personal and professional development, and addressing escalations effectively.
- Adhere to Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) to ensure operational compliance with VFS Global principles, policies, and procedures relevant to the role.
- Conduct regular audits, implement process rollouts or changes, and monitor internal errors to ensure operational efficiency and reduce penalties.
- Enhance customer satisfaction by building strong relationships with clients/customers (e.g., service providers) and implementing innovative strategies to improve productivity, profitability, and cost-effectiveness.
- Liaise with internal stakeholders (Accounts, Admin, Legal, IT, etc.) to implement business requirements and ensure the timely completion of all processes within mandated timelines.
- Manage the delivery of Value-Added Services (VAS) and achieve business targets, ensuring Center productivity, physical and data security, and succession planning.
- Promote sustainable practices by adhering to the organisation’s environmental, health, and safety policies.
- Execute special assignments and projects as directed by the reporting manager.
- Role requires flexibility to timings
Additional Responsibilities
- Support the organisation's sustainability initiatives and contribute to achieving established targets.
Minimum Requirements:
Education: Graduate or equivalent Degree in any discipline.
Experience:
- Minimum of 5 - 7 years’ experience preferably in government transaction center or the Travel and Tourism or Hospitality or similar industry in a team leader or supervisory role. Preferably in handling Golden Visas.
- Fluency in English and Arabic preferably.
Critical Competencies
- Entrepreneurial mindset and ability to drive innovation.
- Commitment to quality and customer service excellence.
- Effective teamwork and collaboration skills.
- Strong understanding of diversity, equity, and inclusion principles.
- Personal and professional development orientation.
- Proven ability to deliver results and meet targets.
- Exceptional communication and interpersonal skills.
- Digital literacy and proficiency in relevant software tools.
- Leadership qualities and ability to inspire and motivate others.
Please forward your resume to [email protected] if you meet with the above requirement with the Reference Number DMGV/VFS/022 mentioned in the subject. Please note that only candidates who meet with the requirements will be contacted.
Job Type: Full-time
Pay: From AED5,000.00 per month
Application Question(s):
- Can you join immediately Yes or No
Education:
- Bachelor's (Required)
Experience:
- Customer Services or Visa Services: 5 years (Required)
Location:
- Abu Dhabi (Required)
Application Deadline: 15/06/2025
Expected Start Date: 01/07/2025
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