Project Initiation & Planning
- Manage the business and technical analysis of project/products and enhancement requests, ensuring that both business and technical specifications are sufficiently communicated and documented.
- Prepare the Project initiation form, project plan, project charter and validate the business case prior to seeking management approvals to proceed.
- Realize the customer requirements into one agreed solution document with scope, plan, risks, and costs.
- Oversee QA, and implementation planning.
- Lead the process task force to meet the executive management requirements by defining processes per business function and analyze the cross-business functions areas inter/intra group entities.
- Select team members and, if cross-functional as the Core Team Leader, select Core Team Members.
- Analyze risk and instigate avoidance activities. Establish contingency plans and identify trigger events and responsibility for initiating corrective action.
- Understand the business objectives, functional structure, business information structure, critical success factors (CSF) and key performance indicators (KPI), and the key issues and priorities for all the group entities.
- Service Delivery Management: Oversee the delivery of IT services to ensure they meet the needs and expectations of the business.
- Project Coordination,Plan and execute IT projects effectively, coordinating with various IT teams.
- Vendor Management: Maintain strong relationships with vendors and service providers, ensuring services are delivered as per agreed terms.
- Performance Monitoring: Monitor and report on the performance of IT services, taking corrective actions when necessary.
- Customer Satisfaction: Work closely with clients to understand their needs and ensure these are met.
- Issue Resolution: Oversee the resolution of customer complaints and issues related to IT services.
- Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.
- Budget Management: Plan and manage budgets for IT services.
- Process Improvement: Identify opportunities for improving the delivery of IT services and implement necessary changes.
Implementation and Control
- Manage projects in terms of scope, intent, financials including operational costs, delivery, acceptance, IT Operations, sourcing, pre-requisites, risks, steering and communication.
- Handle project/ product delivery as per plan and budget, explicitly minimizing and mitigating project risks.
- Manage the business and technical analysis of project and enhancement requests, ensuring that both business and technical specifications are sufficiently communicated and documented.
- Monitor project health checks and post project reviews to ensure continuous improvement
- Track sprint progress against overall project objectives and ensure regular communication to relevant stakeholders
- Manage priorities with Application owners and ED – Business Technology and respective business stakeholders.
- Assure that all team members understand their roles and accept their responsibilities
- Acquire and allocate project resources according to the approved project plan.
- Manage change to preserve business plan commitments. Initiate Phase Review if objectives must change.
- Coordinate management and technical decisions.
- Define and document all phases of the project including tasks, escalation paths, milestones, and acceptance criteria
- Enable effective, efficient working relationship with related teams and manage stakeholder expectations
Governance
- Develop a standard template for defining new processes needs, validation of existing processes, terminating business processes, and changing workflow.
- As Scrum Master, conducting Agile ceremonies and collaborating with the team and applications owners for continuous improvement
- Maintain relationship management with all the verticals and Dubai Holding and ensure high level of engagement between Group IT and other departments of DHAM
- Conduct presentations, seminars, and workshops for the top management of the group entities on new initiatives and products.
- Keep abreast of current and emerging technology advances and project management techniques. Develop a point of view and ensure project management frameworks are continuously upgraded
- Bachelor’s degree in Computer Science, IT, Business Management, or a related field.
- Several years of experience in IT service delivery, project management, or customer support.
- Skills:
- Strong understanding of IT infrastructure and operations.
- Excellent project management skills.
- Strong communication and leadership abilities.
- Ability to manage multiple projects and priorities.
- Problem-solving skills and attention to detail.
Preferred Qualifications:
- Certifications such as ITIL, PMP, or similar.
- Experience with agile methodologies and tools.
الإبلاغ عن وظيفة
