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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Job Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry.
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
- Ensure VIP rooms are ready, checked and all in order prior arrival
- Attend management morning briefing if needed/requested
- Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
- Register and process check in for all arrivals
- Conduct daily briefing & ensure IQ standard is followed
- Perform Check in & Check Out at the reception
- Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager
- Ensure guest comments are investigated and reply back to guest accordingly
- Assist in achieving TrustYou targets
- Attend guest requests and take action accordingly
- Handle guest complaints and take action immediately to ensure satisfaction is delivered
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
- Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check Paymaster daily and give feedback RDM with action taken
- Encourage rooms & breakfast upselling daily to the team and share result and feedback
- Check Hotel situation, occupancy, functions, groups, MIPs
Qualifications
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills, with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
- Proficiency in hotel management software and property management systems
- Strong understanding of hospitality industry standards and best practices
- Ability to remain calm and make decisive decisions in high-pressure situations
- Additional Foreign Language is an asset (Russian/German)
