E-commerce Assistant

Overview

Job Description

• Customer service via email, WhatsApp, social media and Reclame Aqui;

• Monitor and respond to customer reviews, complaints, and questions on official channels;

• Forward operational problems to responsible areas and ensure customer feedback within the SLA;

• Support for operational demands of brands in e-commerce;

• Support for product registration, price updates, photos, and descriptions on platforms;

• Assistance in creating reports and supporting the team in campaigns and seasonal dates;

• Monitor orders, exchanges, cancellations, and deliveries with logistics and customer service.

Job Requirements

• Experience with customer service in digital channels;

• Ease of use with e-commerce platforms and marketplaces

• Good written communication, agility and empathy;

• Basic knowledge of Excel, corporate email and Google Drive.

• Knowledge of CRM or Help Desk tools (Zendesk, Freshdesk, etc.);

• Interest in growing in the e-commerce area.

About Company:

Bagerz, a dynamic and forward-thinking organization, is committed to delivering excellence across all industries. We are currently on the lookout for passionate professionals who are eager to grow, innovate, and contribute to meaningful projects in a collaborative and fast-paced environment.