Field Service Representative (System Administrator)

Location: Abu Dhabi, UAE

Position: Field Service Representative (System Administrator)

Overview: ITC Defense is looking to add a full-time Field Service Representative (Systems Administrator) in UAE for the CENTCOM Partner Network (CPN). The position will require operations support, maintenance, system administration, sustainment, and training for CPN, Agile Client, and associated networked sites. Relocation benefits provided if applicable.

Responsibilities:

• Provide support in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking.
• Provide system administration, network administration, and IT services for CPN UAE.
• Provide detailed descriptions of technical issues, site visits/engagements, trouble ticket metrics, and risks related to UAE’s CPN-SAU systems, architecture, or network that arise in the performance of their duties.
• Providing support to USG architecture planning for a CENTCOM Partner Network (CPN) technical refresh and expansion.
• Procurement, installation and configuration of CPN client hardware/software.
• Responsible for the installation and configuration of CPN related networks with associated communication security devices (COMSEC).
• Act as System manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE 1703-2012 Wide Area Network (WAN) and converged IP-services that leverage COTS information technologies to deliver enhanced mission capabilities.
• Provide specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military (FMS) shore facilities worldwide, including Command & Control centers, Operations Centers, and logistics support centers.
• Share information through the Common Operational Picture service and Voice over IP.
• Support development and writing of program related documents.
• Other tasks as assigned.

Minimum Qualifications:

• Security Clearance level “Secret” or above and be able to maintain required clearance
• U.S. Citizen
• Individual should have notable experience performing one or a combination of the following duties: constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions; following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment; conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data; extracting and compiling a variety of engineering data from field notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation; and assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
• Individual shall be capable of performing assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions.
• CompTIA Security+ Certification

Why work at ITC Defense:

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership

ITC Defense Corp. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Employment with ITC is at-will. For further information on our equal opportunity protections as part of the employment process, please see http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

ACCESSIBILITY- Candidates must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website www.itcdefense.com/careers for further information on all our EEO/VEVRAA policies.

Thank you for your interest in ITC Defense!

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