Franchise Hotel - Guest Relations Agent (Russian Speaker)

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

• Guest Services:

• Greet and welcome guests upon arrival.

• Assist guests with check-in and check-out procedures.

• Handle guest inquiries, requests, and complaints in a courteous and efficient manner.

• Provide information about hotel facilities, services, and local attractions.

• Problem Resolution:

• Resolve guest issues and complaints promptly and effectively.

• Escalate complex problems to the Guest Relations Manager when necessary.

• Ensure guest satisfaction by taking appropriate actions.

• Guest Relations:

• Build and maintain positive relationships with guests.

• Anticipate and meet guest needs and preferences.

• Coordinate special requests and amenities for VIP guests.

• Staff Supervision:

• Assist in the recruitment, training, and supervision of guest services staff.

• Conduct performance evaluations and provide feedback to staff.

• Ensure staff adheres to established guest service standards.

• Administrative Tasks:

• Maintain guest records and profiles.

• Prepare daily reports, including occupancy and guest feedback.

• Handle billing and financial transactions accurately.

• Communication:

• Communicate effectively with other hotel departments to coordinate guest services.

• Attend staff meetings and share relevant information with the team.

• Quality Control:

• Monitor the cleanliness and appearance of guest areas.

• Conduct regular inspections of rooms and public areas for cleanliness and maintenance issues.

• Ensure compliance with hotel policies and procedures.

What we need from you

One year of experience in a similar role

Russian Speaker, proficient in English

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.