Position Summary:
The Front Desk Agent is the first point of contact for guests, responsible for providing exceptional guest service, handling check-ins and check-outs efficiently, managing reservations, and addressing guest inquiries and concerns. This role plays a key part in creating a welcoming environment and ensuring a positive guest experience from arrival to departure.
Key Responsibilities:
- Greet guests warmly and professionally upon arrival.
- Check-in and check-out guests efficiently using the property management system.
- Manage room reservations, cancellations, and modifications accurately.
- Respond to guest inquiries, requests, and complaints in a timely and professional manner.
- Provide information about hotel services, local attractions, and travel directions.
- Handle incoming phone calls and emails.
- Process payments and maintain accurate records of transactions.
- Maintain a clean and organized front desk area.
- Coordinate with housekeeping and maintenance staff regarding room status and issues.
- Ensure guest privacy and security by following established procedures.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree in Hospitality is a plus).
- Previous experience in a customer service or front desk role preferred.
- Proficiency in using computers and hotel management software (e.g., Opera, PMS systems).
- Strong communication and interpersonal skills.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Type: Full-time
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