Job Summary:
We are seeking a friendly, organized, and professional Receptionist to join our clinic team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service, managing appointments, and supporting the day-to-day administrative functions of the clinic.
Key Responsibilities:
- Greet patients and visitors warmly and professionally.
- Answer phone calls, respond to inquiries, and direct calls appropriately.
- Schedule, confirm, and manage patient appointments using the clinic's booking system.
- Check-in and check-out patients efficiently and accurately.
- Maintain patient records and ensure confidentiality of sensitive information.
- Collect payments and issue receipts.
- Coordinate with medical staff to ensure smooth clinic operations.
- Handle administrative duties such as filing, scanning, and data entry.
- Maintain a clean and organized reception area.
- Assist in daily reporting and inventory tracking if needed.
- Address patient concerns or escalate them to the appropriate staff member.
Requirements:
- bachelor diploma or equivalent
- Proven experience as a receptionist or in a similar customer service role, preferably in a clinic or medical setting.
- Excellent communication skills in English and Arabic
- Proficient in using computer systems and scheduling software.
- Well-groomed, professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Ability to handle stressful situations calmly and professionally.
- Knowledge of basic clinic procedures and privacy regulations (e.g., HIPAA or local equivalents).
Job Type: Full-time
Application Question(s):
- can join immediately ( yes,no)
Experience:
- Receptionist : 3 years (Required)
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