Job Title: Front Desk Supervisor
Location: UAE (Multiple Branches)
Employment Type: Full-Time
Driving License Required: Yes
About the Role:
We are seeking an experienced and dynamic Front Desk Supervisor to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Supervise and manage all Front Desk employees (FDWs) across branches.
- Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.
- Train new FD staff and conduct periodic refresher training to ensure service excellence.
- Address escalated customer service issues and ensure prompt resolution.
- Monitor attendance, grooming, punctuality, and overall performance of FD staff.
- Coordinate scheduling, leave planning, and branch coverage for FD teams.
- Assist with recruitment, onboarding, and evaluation of front desk staff.
- Ensure all front desks are well-organized, fully equipped, and aligned with brand image.
- Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.
Requirements:
- Minimum 2–4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup.
- Valid UAE driving license is mandatory.
- Strong communication, leadership, and organizational skills.
- Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
- Knowledge of customer service systems, scheduling tools, and reporting processes.
- Willingness to travel frequently within the UAE.
Job Type: Full-time
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