Overview:
We’re looking for an energetic, organised and people-focused Front Desk Receptionist to be the face of our brand-new FS8 studio. This role is key to creating a warm, professional and seamless experience for every member and guest from the moment they walk through the door. You’ll manage class check-ins, respond to enquiries, and support the wider team in delivering a first-class FS8 experience.
Key Responsibilities:
1. Member Experience & Front Desk Duties
- Greet members and guests with a welcoming and professional attitude
- Check in members via our CRM system for each FS8 session
- Provide studio tours to prospective members
- Manage WhatsApp and phone enquiries with clarity and positivity
- Handle walk-ins, bookings, reschedules and cancellations
2. CRM & Admin Support
- Maintain accurate records in the studio’s CRM system (Grow/Salesforce/etc.)
- Support with lead follow-ups and trial bookings
- Process membership sign-ups, upgrades, freezes and cancellations
- Assist with reports and daily class attendance logs as needed
3. Studio Upkeep
- Ensure the reception and studio area is always clean, tidy and on-brand
- Freshen up the space between classes: wipe equipment, tidy props, reset towels and mats
- Restock amenities and support with light housekeeping
4. Brand Representation
- Understand and embody the FS8 brand, tone and values
- Be knowledgeable about all class types, instructors and studio offerings
- Act as a brand ambassador – on the phone, in person and online
Key Skills & Attributes:
- A passion for wellness, fitness and exceptional service
- Warm, confident and polished communication style
- Organised and able to multitask in a fast-paced environment
- Tech-savvy with experience using CRM systems (training provided)
- A proactive and solutions-oriented approach to customer needs
Bonus Points If You Have:
- Experience in a fitness, hospitality or retail front desk environment
- Familiarity with wellness studio systems (e.g., Mindbody, Glofox, or similar)
- Interest in Pilates, Yoga, or functional training
Working Hours:
Shifts may vary across early mornings, evenings and weekends depending on the studio schedule. Flexibility is essential.
Job Type: Full-time
Experience:
- Front Desk: 1 year (Preferred)
Location:
- Abu Dhabi (Required)
Application Deadline: 17/06/2025