- Oversee daily front desk operations.
- Ensure all guests receive a warm welcome and efficient service.
- Manage and train front desk staff.
- Handle guest complaints and issues promptly and effectively.
- Ensure front desk procedures are followed.
- Coordinate with other departments to ensure guest satisfaction.
- Prepare and manage front desk schedules.
- Assist with check-in and check-out processes as needed.
- Ensure the front desk area is clean and organized.
- Provide information about hotel services and local attractions.
- Assist with special requests and VIP services.
- Monitor guest feedback and implement improvements.
- Ensure compliance with all relevant hotel policies, procedures, and regulations.
Qualifications:
- High school diploma or equivalent
- Minimum of 2 years of experience in a front desk or customer service role.
- Previous experience in a front office role with supervisory responsibilities.
- Exceptional customer service orientation.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure.
- Customer-focused attitude.
- Professional appearance and demeanor
- Preferably Chinese Speaking
Job Types: Full-time, Permanent
Pay: From AED2,500.00 per month
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