Job Title: Guest Relations Officer
Company: Fast-Growing Holiday Home Company
Location: Al Barsha, Dubai
Job Type: Full-time
Salary: AED 3,000 – AED 5,000 per month (Negotiable for the right candidate)
Job Summary
We are a dynamic and rapidly expanding Holiday Home Company based in Al Barsha, Dubai, looking to hire a Guest Relations Officer who can create a warm, seamless, and memorable experience for our guests.
As the face of the company, you will be responsible for guest check-ins, addressing inquiries, and ensuring top-quality service from arrival to departure.
Key Responsibilities
1. Guest Welcome & Check-In
- Greet guests warmly and professionally upon arrival.
- Confirm reservations and collect ID and payment details.
- Provide keys/access cards and orient guests to the property.
2. Guest Services
- Share details about amenities, nearby attractions, dining options, and activities.
- Respond to guest inquiries and requests promptly and effectively.
- Handle complaints or escalate them as needed to ensure guest satisfaction.
3. Check-Out & Payment
- Assist guests during check-out.
- Settle outstanding payments and provide receipts.
- Express appreciation and encourage repeat bookings.
4. Administrative & Operational Support
- Maintain accurate guest records and complete required documentation.
- Support the marketing and operations team as needed.
- Perform ad hoc duties assigned by the line manager.
5. Internal Communication
- Coordinate with housekeeping and operations to ensure smooth guest experiences.
- Communicate policies, check-in/out times, and other critical details clearly to guests.
6. Security & Professionalism
- Follow all safety and security protocols.
- Maintain confidentiality of guest information.
Requirements
- Proven experience in hospitality, front office, or guest relations roles.
- Strong spoken and written English is mandatory.
- Fluency in Hindi and Arabic is a strong advantage.
- Professional, customer-focused, and problem-solving attitude.
- Proficient in Microsoft Office and general computer systems.
- Hospitality Diploma or Bachelor's degree preferred.
- Excellent communication, organization, and multitasking skills.
Working Hours
- 6 days a week
- Flexibility is appreciated.
Additional Benefits Provided
- Company car with petrol allowance
- Telecom SIM card with company-paid plan
- Medical Insurance coverage
- Full Time Employment Visa
If you are passionate about hospitality, love meeting new people, and are ready to grow with a vibrant team, we’d love to hear from you!
Job Type: Full-time
Pay: AED3,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Language:
- Hindi or Arabic (Required)
License/Certification:
- Driving License (Required)
Willingness to travel:
- 100% (Required)
Expected Start Date: 01/07/2025
