The Guest Service Agent (Chinese Speaking) is the first point of contact for many of our guests, particularly those from Chinese-speaking regions. This role is crucial in creating a welcoming and efficient experience from arrival to departure. The ideal candidate will possess excellent communication skills in both English and Chinese, a warm and professional demeanor, and a passion for delivering outstanding hospitality.
ESSENTIAL FUNCTIONS
- Ensure prompt, efficient and courteous reception / farewell of guests
- Ensure the desk is fully operational, all necessary collateral and work tools are available
- Have full awareness of the current daily status of Hotel
- Be thoroughly conversant with all room types, décor and outlook
- Run communication and recording of complaints; deal with complaints on first level; escalate to supervisor if needed
- Be aware of daily functions, events, VIP and group arrivals
- Ensure data quality is maintained within the property management system enabling accurate guest history and sales information.
- Report to FO Shift Leader all issues
- Provide all hotel information
SUPPORTIVE FUNCTIONS
- Ensure full liaison with other members of the team
- Assisting Concierge and Guest Relations if needed
We're seeking candidates with a strong background in hotel operations, particularly those with prior experience in a chain hotel environment.
- Expertise in ONQ PMS is a significant advantage.
- Minimum 2 year’s experience within the hospitality industry.
- Must be proactive
Job Type: Full-time
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