Gym Front Desk Supervisor
Company Name: Crony Fitness
Job Type: Full-time, Permanent
Location: Dubai International City, UAE
Salary: AED 2,500 – AED 3,300 per month
Experience: Minimum 2 years in front desk supervisor or manager roles
Language: English (Required); Arabic or Chinese is a plus
Shift Availability: Morning, Mid and Evening shifts
Expected Start Date: As soon as possible
Job Summary:
Join our vibrant team at a leading gym in Dubai International City as a Front Desk Supervisor. We're looking for a highly capable and polished professional to elevate our member experience and efficiently manage front desk operations. This role is crucial for ensuring seamless service delivery and fostering a welcoming environment for all members and guests. If you possess a strong background in hospitality, a passion for fitness, and proven leadership skills, we encourage you to apply.
Key Responsibilities:
- Lead, mentor, and supervise the front desk team to ensure peak performance and adherence to service standards.
- Provide an exceptional first impression, warmly welcoming and assisting all gym members and visitors.
- Manage and prioritize a high volume of inquiries via walk-ins, phone, and email concerning memberships, class schedules, and facility bookings.
- Strategically plan and oversee front desk shifts, guaranteeing consistent coverage and operational efficiency.
- Maintain meticulous member records, handling new sign-ups, renewals, and cancellations with precision.
- Ensure the reception area remains immaculate, well-organized, and optimally prepared for daily operations.
- Collaborate on special events and promotional campaigns, ensuring smooth execution.
- Confidently manage and respond to emergency situations following established company protocols.
- Oversee incoming correspondence and package distribution.
- Undertake additional duties as assigned by management to support gym operations.
Work Schedule:
Rotating shifts including weekends and holidays:
- Morning: 7:00 AM – 5:00 PM
- Mid: 10:00 AM – 8:00 PM
- Evening: 12:00 PM – 10:00 PM
Requirements:
- Minimum high school diploma required; hospitality or business-related education is a plus.
- At least 2 or 3 years of demonstrated supervisory or management experience in a fast-paced customer service or hospitality environment.
- Exceptional communication and interpersonal skills in English are essential (proficiency in Arabic or Chinese is a distinct advantage).
- Proven ability to deliver outstanding customer service and maintain excellent organizational standards.
- A dependable, mature, and highly responsible individual capable of independent problem-solving and team oversight.
- Comfortable adapting to rotating shifts and thriving in a dynamic, high-energy setting.
- Proficient in computer systems and familiar with standard front desk management software.
How to Apply:
Please submit your updated resume directly through Indeed.
For faster communication, you may also message us after applying via WhatsApp at +971 569491665 and mention “Front Desk Supervisor Application.”
You may include a professional photo in your CV if you wish (optional, not required).
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED3,300.00 per month
Ability to commute/relocate:
- Dubai International City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Front Desk or Customer Service: 2 years (Required)
Location:
- Dubai International City (Preferred)
