Key Account Manager - Michelin Guide
Strategic Account Management
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Key Account Manager
KEY EXPECTED ACHIEVEMENTS
KEY EXPECTED ACHIEVEMENTS
Strategic Account Management
- Manage the key Account Planning
- Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
- Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
- Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
- In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
- Steer the business and negotiate the correct solution is taken and delivered to the customer
Operations
- In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
- Steer the business and ensure the correct solution is delivered to customers in a timely manner
- Serve as contact point for key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular customer analysis to internal and external stakeholders using key account metrics/process
- Support your team members with coaching, training, and identifying revenue opportunities
KEY EXPERIENCES IN:
- Managing several customers (Account Management)
- Selling solution to customers (Negotiating)
- Multi-tasking (Adaptability)
- Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)
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