Job description:
Customer Service & Operations Coordinator:
Education:
Bachelor’s degree in Business Administration, Supply Chain Management, International Trade, or a related field.
Experience:
o Minimum 2–4 years of experience in customer service, logistics coordination, or
export/import operations.
o Prior experience working with freight forwarders, SGS, and export documentation is highly preferred.
o Experience in handling customer complaints, documentation, and post-sales support is essential.
- Skills & Competencies:
o Strong organizational and multitasking skills.
o Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP and systems is a plus.
o Excellent communication and interpersonal skills to liaise with internal teams and external stakeholders.
o Attention to detail with a proactive and solution-oriented mindset.
o Ability to work under pressure and meet tight deadlines.
Customer Service & operations Coordinator – Key Responsibilities
- Act as the primary point of contact for all post-sales customer inquiries, ensuring prompt
and effective communication.
- Maintain and regularly update the Export Tracker for all outbound shipments.
- Share the daily Export Tracker report by 9:00 AM, Monday to Saturday, with same-day
updates when necessary.
- Coordinate between the Import, Export, and Sales teams to streamline communication
and support cross-functional tasks.
- Foster and maintain strong relationships with third-party vendors to ensure efficient
service and support.
- Collaborate with freight forwarders for Bill of Lading (BL) draft reviews, confirmations,
and Telex releases.
- Liaise with SGS for documentation processing and draft confirmations.
- Coordinate with customers on SGS checks, IDF acquisition, blank invoice submission, and document approvals.
- Handle and resolve customer complaints efficiently by coordinating with relevant departments.
- Maintain detailed reports on customer-reported discrepancies, shortages, and damages.
- Regularly update the Client Master Database to ensure accuracy of customer information.
- Track and manage customer claims, ensuring timely resolution and documentation.
- Undertake additional responsibilities as delegated by the Reporting Officer, in alignment
Job Type: Full-time
Pay: AED5,000.00 - AED6,000.00 per month
Application Question(s):
- Are you available to join immediately?
- Do you know the import and export documentation with JAFZA ?
- Are you ok with the salary 6k ?
- Willing to travel to Jabal Ali freezone?
