Manager, D2C eStore Sales (TV, Audio & Monitors)

Why Join Us?
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.

A Snapshot of Your Day
We are seeking a talented D2C eStore Sales Manager (TV, Audio & Monitors) in our D2C and Corporate Marketing Team to drive and boost Samsung online Television, Soundbar & Monitors sales growth through Samsung.com across the UAE. Being part of the D2C Team puts you in a leading position at the centre of excellence, being responsible for maximizing customer experience, brand presence and sales growth across Samsung.com. The position requires an experienced eCommerce Sales Manager who is capable of driving direct-to-consumer eCommerce platforms. This individual will be responsible for driving the online sales performance of Samsung Tablets & Wearables across our D2C digital channels.

• Develop strategy for new product launches in collaboration with Product, Marketing, and Advertising teams
• Build sustainable product and pricing strategies to drive full product portfolio across all categories
• Plan and manage promotional calendar and pricing strategy, to build and execute cross-divisional campaigns to maximize sell-out
• Track and manage sell-in, sell-out, WOS, OOS, ageing inventory, and provide necessary analysis and derive action plans to achieve targets
• Plan and implement cross- & upselling strategy in close alignment with key stakeholders across Content, Marketing, Sales, Product and D2C teams
• Track and monitor Key Performance Indicators (KPIs) to identify gaps then set and deliver action plans with key stakeholders and follow through with execution recommendations to positively impact sales performance
• Collaborate closely with content team to optimize the customer journey and conversion rates and ensure brand guidelines and standards are met across the different channels
• Maintain up-to-date business, operations, and performance dashboards to provide in-depth visibility and understanding of the online channel’s current and future needs and translate them into sales opportunities
• Working closely with online, marketing and product teams to develop the D2C strategy for improving existing setups and launching new eCommerce programs and sell-out functionalities
• Manage Suwon and MENA Office counterparts and attain and deliver best practices improving local execution and strategy
• Drive actionable insights (through web analytics and competitive landscape benchmarking) to improve user experience and platform capabilities
• Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction

• 8-11 years of eCommerce Sales experience with a Bachelor’s degree or 5 with a Master’s degree
• Strong understanding of market dynamics and technology
• Strong sales acumen and experience managing direct-to-consumer platforms (eStore & Mobile app)
• Demand planning experience
• Excellent analytical, problem-solving, commercial and technical skills
• Proficiency in building clear and concise presentations to be used with C-Level management
• Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
• Fluent in English, Arabic is a plus

• Competitive salary and performance-based incentive plan for all levels
• Flexible working hours schedule
• Visa, Top-Tier medical insurance plan and life insurance
• 22 days of paid annual leave plus public holidays
• An additional day off for your birthday!
• Yearly air ticket allowance & monthly parking allowance (if applicable)
• Free Employee Social Clubs (Paddle, Korean & Arabic Language Clubs)
• Access to discounts on a wide range of Samsung products
• On-site Cafeteria with free coffee and fruits
• 1 Volunteering Day per year
• Employee Referral Program - We want great talents like you!
• 24/7 access to the Samsung Learning Platform
• A creative, collaborative, and inclusive company culture