About the job:
- The Operations Manager is responsible for overseeing visa concierge services for business clients. This role involves managing daily operations, ensuring a seamless workflow, and supervising a team of staff members. The key objective is to ensure the efficient processing of visa applications, prompt ticket resolution, and the delivery of outstanding customer service.
Key Responsibilities:
Strategic Planning and Business Development
· Oversee the creation and execution of business plans, ensuring alignment with corporate goals.
· Analyze and streamline processes to improve productivity.
· Implement best practices to ensure operational excellence.
· Identify and address bottlenecks in workflow.
· Supervise, mentor, and manage the B2B team.
·Foster a culture of collaboration, accountability, and continuous improvement.
· Manage recruitment, training, and performance evaluations for the B2B team.
· Analyze financial reports to identify trends and areas for improvement.
· Oversee the implementation and usage of technologies.
·Promote products and services to new and existing customers to maximize revenue generation.
· Ability to work under pressure in a target-driven environment.
Client and Stakeholder Engagement
· Build and maintain relationships with corporates and internal stakeholders.
· Act as a point of escalation for operational issues with external parties.
· Communicate and implement changes effectively across teams.
· Enhance customer satisfaction through seamless operational processes.
·Assess customers’ needs and provide assistance and information on product features.
·Establish long-term customer relationships for future cross-sell and up-sell opportunities.
·Conduct monthly review calls with corporate clients.
· Onboard new corporates.
Compliance, Brand Management, and Market Intelligence
·Ensure adherence to SOPs, compliance, legal, regulatory, and company standards.
· Identify potential risks and implement measures to mitigate them.
· Improve employee experience by addressing operational challenges that impact productivity.
Environment, Social & Governance
- Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations.
- Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines
- Drive the organization's sustainability initiatives, working towards achieving established targets.
- Additional Responsibilities (Special Projects for AMT roles / Special or Unique Projects)
- Identify potential VASCO services to complement business & trigger execution action.
Minimum Requirements:
Education: Minimum: Bachelor’s OR Master’s degree in Business Administration or Marketing
Experience: Minimum 10-12 years of relevant work experience in business development role/large bids/tenders response in the UAE.
Critical Competencies
- Entrepreneurial mindset and ability to drive innovation.
- Commitment to quality and customer service excellence.
- Effective teamwork and collaboration skills.
- Strong understanding of diversity, equity, and inclusion principles.
- Personal and professional development orientation.
- Proven ability to deliver results and meet targets.
- Exceptional communication and interpersonal skills.
- Digital literacy and proficiency in relevant software tools.
- Leadership qualities and ability to inspire and motivate others.
Please forward your resume to [email protected] if you meet with the above requirement with the Reference Number MO/OV/025 and the designation of Manager Operations in the subject when you apply to this position. Please note that only candidates who meet with the requirements will be contacted by the HR Department.
Job Type: Full-time
Pay: From AED10,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Operations or Sales : 10 years (Required)
Language:
- English (Required)
Location:
- Dubai (Required)
Expected Start Date: 01/07/2025
