START YOUR JOURNEY WITH US
JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.
LOVE WHAT YOU DO EVEN MORE
At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.
Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:
- An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
- Learning opportunities with some of the best professionals the region has to offer.
- We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
- A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
- World class training and development, including leadership development.
- Recognition programs.
- Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
- Discounted food & drink in all our restaurants and bars.
- Discounts for your friends and family.
- Unlimited career opportunities (Internationally and locally)
- Medical and Life insurance
OUR EXPECTATIONS FROM THE ROLE:
- Must have (1+) year sales & admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate driving corporate catering and corporate group business.
- Solid sales & account management skills are essential, with a strong knowledge of corporate market and business trends.
- A good researcher, negotiator and client focused approach is required.
- The candidate should be able to show strong knowledge of constructing and executing sales & client action plans.
- There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage.
- Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the group/banqueting sales market a desirable asset.
- High school diploma/G.E.D. equivalent area.
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Director of Sales & Marketing.
- Identifies revenue opportunities for the hotel based on the client profile.
- Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process.
- Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area.
- Understands the overall market in which they sell - competitors’ strengths and weaknesses, market trends, supply and demand, etc.
- Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections
- Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
- Responds to incoming inquiries within their market segment in a timely manner.
- Proactively solicit and target corporate companies located in the local area.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Creates sales contracts as required.
- Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships to support future revenue growth.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
- Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
- Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
- Reviews comment cards and guest satisfaction results with leaders. Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Regularly share market Intel and relevant updates on managed and prospect accounts.
- Conducts regular competition check on corporate business and meetings/events.
- Solicit new special corporate accounts and conduct sales and tele sales calls.
- Prepares reports on a regular basis (e.g. SFA Reports, Acc0unts Productivity Reports, etc.)
- Attend groups and strategy meetings on weekly basis.
- Understands reports and hotel strategies to effectively respond to client’s special requests
- Responds to corporate rates inquiries within the standard time frame.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
