About Us:
Dog House pets boarding is a fast-growing dog daycare / pet care / service facility committed to delivering exceptional care and customer experience. We are seeking a proactive, hands-on Operations Manager to oversee our daily operations, improve efficiency, and lead our growing team.
Position Summary:
The Operations Manager is responsible for the smooth day-to-day running of the facility, ensuring operational excellence, staff efficiency, and outstanding service to clients and their pets. This role requires a leader who is organized, detail-oriented, and able to manage both people and processes in a dynamic environment.
Key Responsibilities:
- Oversee daily operations across all departments (daycare, boarding, grooming, reception, cleaning)
- Supervise, schedule, and train staff to ensure productivity and quality standards
- Develop and enforce operational policies and SOPs
- Monitor KPIs such as occupancy rates, staff performance, and customer satisfaction
- Ensure compliance with health, safety, and animal welfare standards
- Coordinate vendor and inventory management (e.g., supplies, food, cleaning products)
- Handle client escalations and ensure high levels of customer service
- Work closely with HR and management on hiring, onboarding, and team development
- Contribute to budgeting, cost control, and resource planning
- Report to the Head of Operations / Owner / General Manager on performance and improvement areas
Requirements:
- Proven experience (3–5 years) in operations management, ideally in hospitality, service, or pet care
- Strong leadership and team management skills
- Excellent organizational and problem-solving abilities
- Strong communication and customer service skills
- Ability to work under pressure and adapt to changing priorities
- Proficient with scheduling, POS, or CRM systems
- Passion for animals and a commitment to high standards of care
- Flexible availability (including weekends or holidays as needed)
Preferred:
- Experience in the pet care, veterinary, or animal services industry
- Certifications in animal handling, pet CPR, or first aid
- Knowledge of UAE labor and health regulations (if based in UAE)
Benefits:
- Competitive salary (based on experience)
- Staff discounts on services
- Opportunities for professional development
- Supportive and dynamic team environment
Job Type: Full-time
Pay: AED8,000.00 - AED12,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
