Job Summary:
We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our car rental business. The ideal candidate will have a strong background in fleet management, customer service, and team leadership. You will be responsible for ensuring smooth, efficient, and profitable operations across all branches.
Key Responsibilities:
- Oversee day-to-day operations of rental branches, including fleet utilization, staff scheduling, and customer service.
- Manage the rental fleet: availability, maintenance, repairs, cleanliness, and documentation.
- Ensure adherence to company policies, rental procedures, and legal compliance.
- Monitor and improve KPIs such as vehicle turnaround time, revenue per vehicle, and customer satisfaction.
- Coordinate with the maintenance department to ensure vehicle safety and timely servicing.
- Supervise, train, and support branch staff, drivers, and service agents.
- Handle escalated customer issues and complaints professionally and effectively.
- Optimize vehicle distribution across branches based on demand.
- Maintain relationships with vendors, insurance companies, and government authorities.
- Prepare regular reports on operational performance, fleet status, and budget adherence.
- Implement strategies to improve efficiency, reduce costs, and enhance service quality.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or related field (preferred).
- 2–3 years of experience in operations management, preferably in the car rental, transportation, or automotive sector.
- Strong leadership and organizational skills.
- Knowledge of fleet management systems and rental software.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Valid driver’s license required.
Preferred Skills:
- Experience in logistics or automotive services.
- Familiarity with industry regulations and vehicle registration procedures.
- Proficient in Microsoft Office and fleet management tools.
Job Type: Full-time
Pay: AED3,500.00 - AED4,500.00 per month
Application Deadline: 20/07/2025
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