Al Rayana Charter School is an American curriculum, mixed gender primary school located in a state of the art building in the heart of Abu Dhabi. We strive for excellence in all that we do through our high expectations and commitment to ensuring that we provide high quality learning opportunities for our students. Our vision is to create “A sustainable and innovative learning community, where we nurture our learners through Collaboration, Leadership and Creativity”. This vision is supported by the Al Rayana Learner and Teacher DNA which is at the heart of the school community.
This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.
The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.
Minimum Qualification
- Bachelor’s degree .
Minimum Experience
- A minimum of 2 years of experience in a similar role in the region
- Customer service experience is required, experience in the Education sector is preferred
Job Specific Knowledge & Skills
- Fluent English communication skills, written and oral in order to deliver clear, proactive and effective two-way communication.
- Arabic speaker is preferable
- Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
- Ability to work flexibly as a member of a team
- Result driven.
- Ability to analyse information in a systematic manner to make informed decisions.
- Ability to create a culture of continuous learning and knowledge sharing
- Collaboration and teamwork
- Shows positivity when faced with change, embracing it fully
- Acts in a socially responsible manner
- Excellent office management skills
- Approachable, professional, calm and knowledgeable
- Able to deal professionally with a range of stakeholders
- Knowledge of child protection and safeguarding
- A clean enhanced Disclosure and Barring Services check or police check.
- Welcome all prospective parents to the school and deal with any initial enquiries
- Assist with external marketing for the school and manage the social media channels
- Conduct tours of the school for prospective families
- Assist the Admissions team when needed with enquiries and enrolments
- Create and send out welcome information packs to new families prior to joining the school
- Work with the senior leadership to plan induction and transition days and hosts these events
Specific Duties
- Maintain open lines of communication with existing parents throughout the year.
- Send updated notifications from the Leadership Team and teachers via email and Newsletters.
- Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.
- Liaise with the school faculty to resolve these issues and keep a record of any such queries.
- Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
- Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
- Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
- Support and advertise the school’s parent engagement activities.
- Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school's activities as a key driver of customer/student retention.
- Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
- Drive the communication on the re-enrolment process; increase parent retention
- Work with the Marketing team at HQ on enquiry generating activities
- Perform all other duties as requested by direct and dotted line reporting managers/ supervisors in a timely manner
