Post-Graduate Studies Administrator

SUMMARY OF FUNCTIONS:

The Post Graduate Studies Administrator is responsible for ensuring the smooth running of the administrative service that supports aspects of the programs. This includes managing the administration of processes such as quality assurance, program development, marketing, recruitment and admissions, examinations and assessment, and ensuring effective VIP communication with the candidates.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Delivering high-quality assurance procedures for PG program directors Preparing documentation relating to the PG programs for relevant committees across participating offices and faculties.
• Ensuring adequate Candidate feedback mechanisms are in place and taking any necessary follow-up action.
• Ensuring effective communication between candidates and offices on quality assurance issues.
• Liaising with Admissions, Recruitment, and Marketing Offices to ensure program offerings and admissions requirements are up to date.
• Assisting Program Director(s) in devising marketing, recruitment, and conversion strategies for all PG programs.
• Liaising with the University’s International Office and Recruitment Office to maximize publicity for PG programs.
• Overseeing the production of statistics on applications, offers, and acceptances for the programs, monitoring trends and issues, and reporting these to management meetings as necessary. 
• Conducting Assessment Responsibility to ensure that PG programs comply with the University’s postgraduate assessment regulations and liaising with administration teams, module conveners, and Directors of Study across all participating departments and Faculties to manage the examination and assessment processes relevant to the program. 
• Raising any issues of student progress with the appropriate Director of study; liaising with the student registry on any individual student cases requiring further action. 
• Providing accurate management information on student numbers, completion rates, etc. 
• Assisting program directors in coordinating student induction events; student attendance monitoring, etc. 
• Liaising with the University’s Alumni Office for data, including destination statistics related to alumni 
• Ensuring a high standard of pastoral care for candidates, specifically those undertaking DBA Program, including:
  • Providing the candidates' cohort with up-to-date information on issues of general concern. 
  • Meeting with individual candidates who may be experiencing difficulties of an academic or non-academic nature that are affecting their studies. 
  • Giving appropriate advice and recommending any central or external support services where appropriate. 
  • Ensuring accurate records are kept of mitigating circumstances and making recommendations to the Student Registry of intercalations or extensions, where necessary.
• Performing any other duties deemed appropriate to the grade of the post as delegated by the Dean or PG program directors.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in business administration, postgraduate qualification preferred. 
• Two years of relevant professional experience. 

KNOWLEDGE & SKILLS:

• Teamwork skills.
• Marketing skills.
• Knowledgeable in office management and administrative procedures and related skills.
• Ability to maintain confidentiality. 
• Knowledge of computer technology, MS office skills.
• Time and stress management skills are needed to meet deadlines. 
• Possess excellent verbal and written communication skills.
• Fluency in Arabic and English language.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort is required.
• No or very limited exposure to physical risk.

SUPERVISION:

Reports to: Program(s) Director