· Greets all customers and is aware of their purpose at the hospital so that their needs can be anticipated and met.
· Responsible for the appearance of the lobby. Works with appropriate departments.
· Answers by phone or in person customer inquiries regarding services.
· Reports customer concerns and immediate needs to the Service Excellence Manager.
· Adhere to established productivity benchmarks
· Resolves patient problems and complaints related to their treatment, food, staff and services. Attends meetings to listen to and discuss complaints, eliciting patient opinions, investigating complaints, and recommending and implementing changes necessary to prevent further complaints.
· Maintains a customer service directory of Liv Hospital services, organizations, transportation services, and community services.
· Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
· Demonstrates the components of Liv Hospital values, demonstrates the components of the ICARE values statement.
Note: Females/Russian/Turkish Speakers required.
Job Type: Full-time
Job Type: Full-time
Application Question(s):
- Are you Russian or Turkish?