A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Work closely with the Director of Sales and other team members to support the development and execution of leisure sales strategies.
- Collaborate effectively with colleagues to ensure seamless coordination and achievement of sales goals.
- Support the onboarding and training of new team members by sharing knowledge and best practices.
- Assist in providing guidance to help new staff members acclimate to their roles.
- Maintain clear and effective communication within the sales team and with other departments.
- Ensure that all team members are kept informed about sales initiatives, goals, and updates.
- Contribute to a supportive team environment by addressing any challenges or issues collaboratively.
- Foster a positive and motivating atmosphere by recognising and celebrating team achievements.
- Support team members in achieving their goals and maintaining high levels of engagement and morale.
- Assist in resolving any team conflicts or issues by promoting open communication and collaborative problem-solving.
- Help maintain a harmonious working environment.
- Build and sustain robust relationships with leisure clients, travel agents, and tour operators.
- Regularly engage with clients to gather feedback, understand their needs, and anticipate their expectations.
- Deliver exceptional service to enhance client satisfaction and loyalty.
- Act as a key representative of the resort, embodying and promoting the luxury brand image in all interactions.
- Ensure that sales materials and communications reflect the resort’s high standards and unique offerings.
- Design and propose bespoke packages and offer tailored to the preferences and requirements of high-end clients.
- Stay informed about market trends and competitor activities to introduce innovative solutions that elevate the guest experience and differentiate the resort.
- Conduct regular client meetings and site inspections to build rapport and demonstrate the resort’s facilities and services.
- Organise and host familiarisation tours for potential clients to showcase the resort’s offerings.
- Ensure that the sales team and all touchpoints consistently meet or exceed service standards, including being attentive to guests, promptly fulfilling requests, and maintaining a high level of knowledge affecting the guest experience.
- Regularly solicit and analyse client feedback to identify areas for improvement.
- Suggest strategies to address any concerns and enhance the overall guest experience.
- Host and support familiarisation trips and events, including conventions and business group activities.
- Coordinate with other hotel departments to ensure seamless execution and high client satisfaction.
- Foster a culture of service excellence within the sales team.
- Demonstrate a proactive, service-oriented attitude in all client interactions and support team members in resolving any guest complaints or issues effectively.
- Assist in achieving leisure sales targets and revenue growth by implementing sales strategies and tactics.
- Manage a designated account base and generate new business opportunities to meet revenue goals.
- Support the management of the sales budget, ensuring effective resource allocation to optimise return on investment.
- Monitor financial performance related to leisure sales and propose adjustments to strategies as necessary.
- Contribute to accurate forecasting and reporting of sales performance.
- Analyse data to identify trends and opportunities, and provide insights to support strategic decision-making.
- Monitor competitors' activities and pricing strategies to provide actionable insights and adjust sales approaches accordingly.
- Utilize competitive intelligence to enhance positioning and strategy.
- Efficiently handle and track sales leads, ensuring they are appropriately referred to the Director of Sales or converted into business opportunities.
- Maintain detailed records of lead progress and outcomes.
- Assess the sales mix and evaluate its impact on the resort’s goals.
- Provide recommendations for adjustments to improve revenue and profitability.
- Assist in the preparation and execution of seasonal promotions and special offers.
- Evaluate the effectiveness of these promotions and suggest improvements based on performance metrics.
- Implement sales strategies developed by the Director of Sales, ensuring alignment with overall resort objectives and adapting tactics as needed to meet changing market conditions.
- Initiate and prepare tenders for new business, ensuring accuracy and competitiveness in proposals.
- This job is a sales professional with established sales goals and targets.
- Conduct all sales activities with integrity and in accordance with the resort’s ethical standards.
- Promote responsible business practices within the leisure sales function.
- Support the resort’s sustainability initiatives and CSR efforts by incorporating these values into leisure sales strategies and engaging clients in community-focused projects.
- Ensure adherence to all relevant regulations and hotel policies.
- Assist in identifying and mitigating risks associated with leisure sales activities.
- Fully adhere to health, hygiene, and safety policies, and participate in sustainability programs.
What We need from you:
- Minimum 2 years proactive sales experience in leisure sales division in a hotel handling European source markets, preferably medium to large leisure-focus hotel or alternatively similar brand or leading beach resort.
- Must be able to travel in Europe freely.
- UAE experience essential.
- Knowledge of Opera is highly advantageous
- Excellent English written and spoken, another European language is advantageous
- Hybrid position between Dubai and Ras Al Khaimah
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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