Fueling the business of fun.
Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.
With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.
We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.
We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.
Position Summary
This position plays an essential role in increasing market share of Embed Card in the Middle East & North Africa region. Reporting to the Global Head of Sales and dotted line to the General Manager MENA, the ideal candidate will have a disciplined focus on industry trends, emerging customers, vendor relationships, and garnering referrals.
This role requires a strong goal and target driven individual to drive the expansion of the business, with the ability to manage their own time, very strong interpersonal skills and a positive personality. Travel is an integral part of this role, visiting tradeshows and customers. Knowledge of and some background in the IT/Technology sector will be of benefit. This position will be a key point of contact between EMBED and the client and they will be expected to develop this role to ensure clients receive the standards, professionalism and integrity expected by EMBED in all client relationships.
Key Responsibilities
- Generate Profitable Revenue from New and/or existing Accounts.
- Achieve sales quotas.
- Ensure face time with customers for selling and conducting sales presentations.
- Work with cross-functional teams for new business opportunities.
- Establish productive and professional relationships with key personnel and decision makers within assigned regions and customers.
- Make regular daily contact with prospects, leads and opportunities, while logging all activity into Salesforce.
- Actively participate in business development - from prospective customers research to determine business potential, to the development of clear and effective written proposals / quotations for current and prospective customers.
- Expedite the resolution of customer problems and complaints and escalate issues as needed.
- Ensure inbound customer communication is channeled into our business appropriately and is then handled in a timely manner.
- Coordinate with multiple departments and teams to ensure sales objectives and performance goals are met.
- Build sound knowledge and ability to provide technical demonstrations and / or training to prospective customers and new clients as needed.
- Assist in marketing activities such as trade shows and regional campaigns and sourcing testimonials.
- Maintain a strong understanding of our clients and the industry to see how needs and trends are changing and provide feedback to department leadership.
- Travel to source new customers, visit existing customers and perform market research.
- Build relationships with industry vendors to learn, gain referrals, and establish your personal and company brand within the industry
Required Skills and Expertise
- Bachelor’s Degree in Business
- Experience working in technology or software sales will be highly regarded
- Excellent presentation, verbal, communication and negotiation skills with an aptitude for problem solving and customer solution
- Strong organizational, process, system and time management skills with the ability to meet deadlines under pressure
- Strong understanding of leisure market/ecosystem and sales lifecycle in MENA region
- Self-motivated to work independently but also to be a team player across varied internal groups and international offices
- Proficient in Microsoft Office application suite
- Well presented, personable and confident
- 5-7 years of experience in B2B or account management position
- Capability to present technical information to a variety of clients with differing levels of technical knowledge but always presenting the problem it solves for the client not just the technical suitability
- Ability to manage multiple high priority tasks to successful completion
- Strong strategic and critical thinking skills
- Building strong relationships and ability to work effectively with cross-functionally both internally and externally
- Experience of working in a high-growth environment
Special requirement:
- Office based but with extensive travel within the MENA region as the company gears up to meet its expected growth strategy. Due to Dubai’s central role in the MENA region there is a need due to the international scale of the business to work across different time zones.
- Passport holder as business travel will be required
- The ability to work with a multi-lingual and culturally diverse team from across the globe, in addition to clients who are also from across the globe and culturally diverse, empathy being a key requirement
What we offer
- Premium Medical insurance from Cigna
- Dental & Vision insurance from Cigna
- End of Service Benefits as per UAE Labour Laws
- Paid time off to include vacation, sick, holidays
- Amount equal to a Return Flight from home country
- Workmen’s compensation coverage
- Robust Learning Management System for employee growth and development
