Job Title: Sales Representative (Rental car)
Experience: 1 - 3 years
Location: Dubai
Job Responsibilities:
· Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
· Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs
· Meet all sales and service standards
· Provide excellent customer service in all customer contact situations
· Prepare all rental and return documents accurately and completely
· Use company approved sales and service techniques when determining customer needs
· Complete administrative tasks including daily lists to assist the branch
· Communicate via telephone and email in a friendly and helpful manner
· Assist branch with returning and turnaround of vehicles as needed
· Perform other job duties as assigned to meet the business needs
· Responsible for handling all sales and customer support related questions for customers and partners
· Responsible for ensuring call resolution in a timely manner while maintaining the highest level of quality support with every customer interaction
· Ensure that the return date and time on the rental agreement is accurate
· Handle advanced roadside cases mechanical breakdowns, accidents (vehicle un-drivable), long distance tows > 100 miles
· Answer customer emails in a timely and professional matter
· Handle simple escalated roadside cases.
· Contact clients with interest in procuring automobiles to offer them sales deals
· Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities
· Develop and implement strategies to enhance sales efficiency and increase generated revenue
· Interact with customers to identify their requirements and assist them in selecting a car that meets their specifications
· Oversee the processing of client orders to ensure timely delivery of purchased units
· Process requests of customers who wish to part-exchange their current car for a new one
· Conduct the inspection of automobiles to ensure they are in good condition
Experience:
- Min 1 year exp in the same role
- Min 1 year exp in UAE
Mandatory - Should hold a valid UAE Driving License
Educational Qualification:
Any degree or diploma or any other equivalent academic qualification
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
Language:
- Arabic (Preferred)
