Company Description
Makeen Properties LLC is one of the UAE’s leading companies dedicated to the development of modern, sustainable real estate in the UAE. Makeen is highly committed to develop premium real estate and enriching the experience of living for residents by focusing on three core segments: real estate, services and hospitality.
Makeen Properties LLC is driven by its vision to go beyond the customer’s expectations.
We have developed and managed many units for different sectors across the UAE, with over than 3000 units, including a leasing portfolio of residential homes, Industrial warehouses, commercial offices and holiday homes.
Job Description
Customer Relationship Management
- Oversee the coordination provided between tenants and FM team for move-in and move out process.
- Coordinate with tenants to provide access as required for maintenance and repair work.
- Ensure circulars and notices to are sent to tenants in a timely fashion.
- Accompany RDC team during evictions of tenants from the premises / units when required.
- Handle escalated negotiation discussions of renewal rates with key tenants and obtain approvals as per DOA.
- Ensure that all deferral requests are attended to and coordinate with internal departments to obtain approvals as per DOA.
- Ensure that all documents are filed as per process as well as CRM system is updated regularly.
- Conduct analysis for all retailers and assist the leasing department in planning, controlling and optimizing the brands and tenant mix (replacement of poor performers).
- Support the Renewal team on the rates and the renewals to aim for customers retention and high occupancy at all time .
Community Management
- Conduct premises aesthetic inspection on a regular basis to ensure it is maintained as per agreed policies, procedures and guidelines. Coordinate with internal departments to ensure the upkeep of the premises as and when required.
- Ensure that the team raises and records any snags identified during the inspection and follow up with relevant department until issues are closed.
- Identify possible area / ideas to enhance community to provide better customer experience.
- Identify, evaluate and propose additional revenue generation opportunities from the assets.
- Identify and highlight HSE risks to the relevant teams and ensure that they are addressed in a timely manner.
- Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.
- Update premises guidelines, rules and regulations in consultation with the Management
- Support the team to ensure unit readiness for prospect tenants’ viewings and move in.
- Inspect and ensure that premises facilities are always in good working condition.
- Coordinate with Authorities / Third parties and service providers for any events / emergencies in the community.
- Make sure incident reports are issued and followed up with concerned departments to close the report in a timely manner.
Continuous Improvement
- Keep abreast about the new real estate laws and regulation of the country and keep documents for reference to provide information and inputs to the Management for making sound decisions and judgments.
- Highlight any operational/ organizational risks along with mitigation plan.
- Prepare customer satisfaction enhancement plan in coordination with the Management based on the Reports .
- Manage to enhance the business by getting external lease units .
Reporting and Auditing Support
- Prepare reports to provide the manager with timely information to aid review of the property management activities and performance.
- Support management to facilitate the internal and external audits related to area of responsibility and if required provides reports to support the audit process.
- Maintain accurate and up to date records for all tenants, which may be reviewed at any time by Makeen internal/external auditors and/or Government entities .
- Process all correspondence / communication received from Tenants. Maintain a tracker for tenant communication .
- Support the Tenant and Management to analyse individual tenants performance to present findings to the Management and Marketing in regard to business enhancement opportunities.
- Support in preparing management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).
others
- Manage leasing portfolio assigned along with Ejari system to issue the contract including tenancy administration works including lease preparation and lease restructuring;
- Identify new prospective tenants for properties and develop new clients;
- Maintain good relationship with tenants and work closely with facilities management;
- Manage all aspects of assigned properties
- Design business plans for assigned properties that suit customers’ needs
- Inspect and arrange maintenance to meet standards
- Maintain a productive relationship with brokers
- Negotiate lease/contracts with contractors in a timely and reliable manner
- Advertise and market vacant spaces to attract tenants
- Collect receivable accounts and handle operating expenses
- Develop and manage annual budgets by forecasting requirements and analysing variances, data and trends
- Oversee properties’ personnel and assess its performance
- Accomplish financial goals and report periodically on financial performance
- Source and build relationships with prospective clients to expand business opportunities
- Update job and market knowledge
- Update weekly regular reports about the business and operations
- Fulfil line manager requirements as needed.
- Conduct the Moveouts and inspections and the snagging until the customer gets his security deposit back .
- Contract terminations and any related process related to terminating the customer .
Qualifications
- BS degree in related field
Additional Information
Skills & Professional Requirements:
- Proven work experience as a Leasing and Property Manager
- Fully understanding property management and its financial aspects
- In depth knowledge of all rules and regulations surrounding property management
- Competency in MS Office and relevant databases and software
- Customer focus and bottom-line orientation
- Interpersonal savvy with strong communication and presentation skills
- Well organized with excellent time management skills
Other Notes:
Technical Competencies
- Knowledge of applicable UAE laws and RERA regulations
- Excellent business developments skills
- Advanced analytical skills
- Advanced planning and organizing skills.
- Advanced negotiation & persuasion skills
- Customer relations and service orientation skills.
- Financial acumen and business outlook.
- Communication & networking skills with the ability to interact at all levels.
- Excellent written and oral English communication skills. Arabic will be preferred.
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