Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
JOB PURPOSE:
This role is primarily responsible to 1) Process Trade Finance related applications / documents as per the laid down procedures and meet service standard. 2) Investigate records / files in order to establish or clarify facts required to progress queries raised internally and externally 3) To undertake specialised technical duties/assignments related to Trade Finance.
KEY ACCOUNTABILITIES:
Policies, Systems, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Other
- Maintain zero operational loss
- Adherence to SLA and Customer TAT
- Achieve satisfactory Internal/external Audit, OCS and OR ratings
- Support in achieving high Customer Satisfaction Score
- Support in achieving high rate of employee satisfaction.
- Adhere to Training Man-Days for self
- Execute departmental initiatives as advised
- To Process transactions related to Trade Finance Products within laid down procedures.
- Liaise with customers and resolve queries/problems
- Ensuring timely updation of transactions in the relevant systems.
- Ensuring timely review/revision of SOP
- Conduct investigation to rectify errors
- Ensuring attending all incoming messages within SLA, system upgradation and Technical assistance to team members.
- Prepare statistical data for internal and external relationship
- Deal with customer/counterpart in other banks to respond to queries and problems
- Correspondence of routine nature with customers and other external/internal contacts.
- To identify risk in day to day operations and bring to attention of management
- To provide technical guidance to customers when needed
- To suggest ideas and strive for continuos process improvement
- To escalate transactions of unusual nature
- To hold records in custody as per designation memo
- To ensure safe custody of records.
- Any other duty/task as entrusted by the Dept Manager/Head
Qualifications
Minimum Qualification
- Graduate (Preferably in Commerce / Financial Services/Banking & Finance etc.) and preferably CDCS.
Minimum Experience
- Minimum 1-3 years of experience in Trade Finance.
