Job Requisition ID: 169847
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
Are you passionate about delivering exceptional customer service in a technical environment? We are looking for a skilled Service Advisor with hands-on experience in Generators or Marine engines to join our dynamic team in Dubai. In this role, you will be the key liaison between our customers and the workshop, ensuring service excellence and operational efficiency.
What You Will Do
- Act as the primary point of contact for customers, understanding and addressing their service needs.
- Prepare service quotations, obtain approvals, and ensure timely job completion.
- Coordinate with technicians and spare parts teams to meet cost and time estimates.
- Upsell value-added services, preventive maintenance, and service contracts.
- Ensure accurate documentation and adherence to ISO and company standards.
- Follow up on outstanding payments and ensure prompt job closures.
Required Skills to Be Successful
- Minimum 3 years of experience as a Service Advisor in Generators or Marine engines
- Strong technical knowledge of diesel engines, driveline, electrical systems, and spare parts.
- Proficiency in MS Office, SAP, ARIBA, CRM/DBM.
- Excellent interpersonal, communication, and customer-handling skills.
- Ability to upsell services and manage customer expectations effectively.
- Strong organizational skills and attention to detail.
About the Team
You’ll be part of a high-performing service team based in Dubai, DIP-2, working closely with technicians, parts specialists, and service managers. Our team thrives on collaboration, accountability, and a shared commitment to customer satisfaction.
What Equips You for the Role
- Diploma or Bachelor's degree in Automobile, Marine, or Mechanical Engineering.
- Proven track record in a dealership or distributor service environment.
- Deep understanding of service processes, warranty policies, and maintenance planning.
- A proactive, customer-centric mindset with the ability to work under pressure.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
