We are looking for a dedicated and detail-oriented Sports Academy Customer Coordinator to support the smooth operation of AIS Athletics and ensure an exceptional experience for students and their parents.
In this role, you’ll be the key point of contact for enquiries, registrations, and parent communication. You’ll manage daily administrative tasks, maintain student records, and support the wider team to ensure the highest level of service delivery. This position is ideal for someone with experience in a school, sports academy, or similar environment, who is confident working in a fast-paced setting and enjoys building strong relationships with families.
Key Objectives
Administrative support
- Manage day-to-day administrative tasks to ensure the smooth functioning of the academy.
- Handle incoming calls, emails, and inquiries from parents, students, and staff.
- Maintain accurate records of student registrations, attendance, and academic progress.
- Prepare reports, presentations, and documents as required.
Stock management
- Keep a stock report on marketing materials
Customer Service
- Answer enquiry phone calls from the office phone and company mobile phone.
- Assist in answering all enquiries via phone, email and in social media platform from existing and potential customers.
- Preparing communication request to parents when required
- Respond to outbound leads as and when required.
- All other duties related to the role.
- Ensure the smooth administrative operations and functioning of the department
- Maintain effective communication between all stakeholders, including the company, third-party providers and customers
- Support the department in meeting the business targets and budgets
- Develop and maintain the highest level of customer service to customers
Set of Required Skills, Knowledge and Behaviours:
Desired Qualifications
- Diploma in business, administration, or any other qualification related to the field
Desired Experience:
- Proven experience in a related field with administration and customer service responsibilities
- Working in a high paced environment
- Problem solving experience
- Experience working with children or in the education field is a bonus
Job-Specific Knowledge & Skills
- High level IT skills including using bookings systems and CRM systems
- High level proficiency of written and verbal English
- Customer service and relationship management skills
- Extremely well organised
- Excellent time management skills
- Maintaining Confidentiality
- Confidence and ability to develop relationships
- Problem solving & Conflict resolution
What We Offer
- A monthly salary of AED 6,000 inclusive of all allowances.
- Annual flight allowance
- Private medical insurance
- CPD (Continuing Professional Development) package
- End of service benefit
- Access to lifestyle discounts
How to Apply
If you're ready to play a key role in supporting the day-to-day operations of a dynamic sports academy and providing exceptional service to parents and students, we want to hear from you. This is your chance to step into a role where your organisational skills and customer care will make a meaningful impact every day.
To apply for this exciting opportunity as a Sports Academy Customer Coordinator with AIS Athletics, please submit your application using the apply button. Ensure your CV, cover letter, and relevant qualification certificates are attached.
Job Types: Full-time, Contract
Contract length: 24 months
Pay: Up to AED6,000.00 per month
Application Question(s):
- What is your notice period?
Education:
- Bachelor's (Preferred)
Experience:
- customer service in school or sports: 2 years (Required)
Location:
- Dubai (Preferred)
Application Deadline: 05/07/2025
Expected Start Date: 04/08/2025
