Qualities of the person in this position include:
Are you excited about life?! This team-member is fun and energetic, always ready for new challenges and passionate about hospitality. This positive person loves to work within a team, has a curious and resourceful mindset and aims to be excellent in everything they do.
Job Summary:
- Constantly learning and growing
- Respectful and courteous towards everyone
- Creates positive and memorable experiences for guests & team members
- Always strives for ‘100% happy guests,100% of the time’
Activities of this job
- Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests
- Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.
- Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest’s wishes, in coordination with room service.
- Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.
- Provide private orientation of the Resort facilities and in-house activities.
- Ensure that the Pre-arrival email is sent to all guests staying at The Residence & Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.
- Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.
- Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.
- Assist with luggage delivery and collection with the coordination of the Concierge.
- Take care of the guest’s laundry, pressing and dry cleaning with coordination of the laundry dept.
- Maintain guest wardrobes in a neat and tidy fashion.
- Polish the guest shoes as per the set standard
- Offer unpacking & packing luggage services.
- Attend to all guests’ requests, communicating and following up on these with the other departments when necessary.
- Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.
- Assist with planning and organizing the holiday itinerary of the guests.
- Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.
- Ensure that the guest room is equipped with fresh ice daily.
- Deliver newspapers, mail, and messages to the room promptly.
- Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.
- Coordinate with the concierge regarding transportation and luggage collection.
- Check with the guest about his next arrival and offers a room reservation.
- Check any items left behind by the guest and record in “lost and found’ logbook with Housekeeping.
- Provide service around the Signatures Pool.
- Prepare departure letters (heartfelt departures).
- Coordinate with the Front desk for speedy check-out
- Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.
- Maintaining equipment and facilities used.
Daily activities:
- Live the JA Way: Teamwork, Values, Be yourself, Think for yourself, Have fun!
- Come to work in the most positive and energized spirit and mind
- Always look and behave your best
- Positively participate in daily departmental briefings
- Always find something new to learn
- Maintain Health and Safety standards for everyone
- Ensure cleanliness and upkeep of the work area and property
- Immediately report accidents, incidents, and maintenance in the workplace
- Be a champion of JA Sustainability practices
- Keep up-to-date knowledge about the organization and the department
- Share innovative ideas for the betterment of the organization or the department
- Report and surrender lost and found items
- Live and grow the JA Way culture with other team members
- Excel in performing assigned job tasks and responsibilities