Job Description:
We are seeking a highly skilled Call Center Manager with a proven track record in leading call center operations within the healthcare sector (clinics, hospitals, or medical centers). The ideal candidate will be responsible for overseeing the day-to-day operations of our call center, enhancing patient experience, and ensuring service excellence.
Key Responsibilities:
- Supervise and manage daily call center operations efficiently.
- Lead, mentor, and train a team of call center agents.
- Ensure high-quality customer service and patient satisfaction.
- Prepare work schedules and ensure adequate staffing during peak hours.
- Handle escalated calls, patient complaints, and inquiries effectively.
- Utilize CRM systems and medical booking software.
- Monitor team performance and analyze KPIs to improve results.
- Collaborate with other departments to ensure seamless service delivery.
Requirements:
- Minimum of 5 years’ experience managing a call center in a medical or healthcare environment (clinics or hospitals is a must).
- Strong leadership and team management skills.
- Excellent communication in both Arabic and English (written and spoken).
- Ability to work under pressure and resolve issues quickly.
- Familiarity with medical scheduling systems and CRM tools.
- Strong reporting and analytical skills.
- Bachelor’s degree in Business Administration or related field (preferred).
What We Offer:
- Professional and supportive work environment.
- Competitive salary and monthly incentives.
- Opportunities for professional development and training.
- Medical insurance and other benefits.
Job Type: Full-time
Pay: AED8,000.00 - AED15,000.00 per month
Education:
- Diploma (Required)
Experience:
- Call Center Manager – Medical Sector: 5 years (Required)
Language:
- Arabic and English (written and spoken) (Required)