Guest Service Agent
Location: ECOS Dubai Hotel, Al Furjan, Dubai
Position: Guest Service Agent
About Us: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and professional Female Guest Service Agent to join our dynamic team.
Position Overview: As a Guest Service Agent, you will be a key player in ensuring our guests enjoy a memorable stay. Your role will involve assisting with check-in and check-out procedures, providing comprehensive information about our services and local attractions, and addressing guest needs with the highest level of courtesy and professionalism.
Key Responsibilities:
Guest Check-in and Check-out:
- Uphold ECOS Dubai Hotel’s Core Values and Mission Statement.
- Conduct check-ins and check-outs with a courteous and positive demeanor.
- Use appropriate phrases and greetings during guest interactions.
- Provide detailed information on hotel services, local attractions, and entertainment options.
- Manage reservations and handle special requests efficiently.
Guest Services:
- Address individual guest needs and requests promptly and effectively.
- Maintain confidentiality and demonstrate professionalism at all times.
- Exhibit a friendly and attentive attitude in all guest interactions.
Guest Reservations:
- Handle phone and reservation inquiries with proper etiquette.
- Accurately describe hotel features, quote rates, and process reservations.
Front Office Functions:
- Manage cash drawer and credit card transactions accurately.
- Operate the phone system efficiently, even during peak times.
- Communicate shift information to the next shift and direct supervisor.
- Adhere to all safety policies and procedures.
Mental Requirements:
- Clearly and effectively convey information and ideas.
- Maintain composure and objectivity under pressure.
- Perform basic mathematical operations accurately.
Qualifications:
Knowledge/Education/Experience:
- High School diploma or equivalent required.
- Prior experience in a hotel setting is essential.
Physical Requirements:
- Ability to stand for the duration of the shift.
Why Join Us?
- Work in a dynamic and supportive environment.
- Contribute to a team committed to exceptional service and guest satisfaction.
- Enjoy a competitive compensation and benefits package.
Job Type: Permanent
Pay: From AED1,800.00 per month
Application Question(s):
- What is your current job title and what are your primary responsibilities in this role?
- What is your current salary or salary range?
- What are your salary expectations?
- Can you briefly describe your experience in the hospitality industry and any specific roles that are relevant to the Guest Service Agent position?
- Where are you currently located? Are you willing to relocate to Al Furjan, Dubai, if necessary?
- Why are you interested in the Guest Service Agent role at ECOS Dubai Hotel? What specifically attracts you to this position and our hotel?