We're Hiring: Incident Manager!
We are looking for an experienced and proactive Incident Manager to join our dynamic team in Dubai, UAE. The ideal candidate will have a strong background in incident management and a proven track record of leading teams through critical incidents while ensuring minimal disruption to business operations.
Location: Dubai, United Arab Emirates
Work Mode: Work From Office
Role: Incident Manager
Salary - 15000 AED
Duration - 6 Months
- 10+ yrs Major work experience.
- ITIL Certification Required
- Manage the life cycle of the incident. (From Incident Identification to Incident restoration)
- Perform business impact analysis to categories and priorities the incident.
- Incident triage handling and communicating about the same.
- 4-Conduct post incident review.
- Proactive monitoring and identifying of incidents.
- Collaborate with the IT cross functional teams ( IT infrastructure, IT security, dev team, app team, vendors, problem management, change management) and update about the incident management process.
- Identify the area of improvement through the continuous improvement process.
- Perform trend analysis and share the monthly, quarterly report to the management.
- Cater the Problem management team post the closure of the incident.
- Maintain and update the Incident Management process document.
- Maintain Incident records.
● ITSM Daily operations include Service Request/Incident/Problem/Change and SLM teams and restore services within SLA for Infrastructure and Application support (Managed Services).
● Managing Major Incidents with timely communications and conduct formal Root cause analysis as part of Problem Management and deliver the report within SLA.
● Coordination with multiple teams which includes IT infrastructure, application team, engineering team for effective resolution.
● Follow escalation matrix (Functional/ hierarchical) during any major incident handling.
● Sending effective communication to all the required stake holders in a simple way without any technical details.
APPLY AS SOON AS POSSILE !!
Job Types: Full-time, Contract
Contract length: 6 months
Pay: AED13,000.00 - AED15,000.00 per month
License/Certification:
- ITIL Certification (Required)
Application Deadline: 19/07/2025