Role Overview:
The Major Incident Manager ensures the effective resolution of major incidents that impact business-critical IT services, by managing the incident response process, coordinating cross-functional teams, and communicating with stakeholders to mitigate the impact on the organization.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 8+ years of experience in Large Industry managing DIGITAL Network /Security, Infrastructure, in production environment
- 5 years of experience in Major Incident Management, advance monitoring.
- Relevant certifications such as ITIL Master Certification, Service Now certification and Business communication professional certification
- Strong understanding of ITIL incident management processes and best practices.
- Experience with ITSM tools such as ServiceNow.
Key Skills:
- Expertise in incident management and coordination.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage high-stress situations.
- Strong organizational and multitasking skills.
- Experience in ServiceNow platform
- Experience in using Monitoring tools (SolarWinds & Dynatrace)
- Experience in Triaging and Identification of Problems using monitoring tools
- Experience in Digital & Cybersecurity Application/Infrastructure service monitoring tools.
- Experience in monitoring Cloud solutions.
- Experience in network protocols and administration.
- Good understanding of Digital & Cybersecurity service management processes
Job Type: Full-time
Application Question(s):
- 1. How many years of experience as Major Incident Manager ?
- 2. Did you work as Incident manager for a NOC or Command center where network, application and infrastructure services are monitored? If yes, name the tools used in NOC and ITSM??
- 3. Describe about the organization you worked with in the past or current
- 4. Do you have technical background? (like a system or server engineer), Network infrastructure (like network engineer or analyst) and Application support
- 5. What are some tools used for incident management?
- What is your Current Salary?
- What is your Expected Salary?
- Your Nationality
- Your Current Location
- Your Visa Status
- Your Visa Expiry?
- Notice Period
- Degrees and Certifications
- In order for your application to be moved to next stage, you are requested to ensure that all questions have been answered. So have you answered all of them and if not please specify.