Company Description
Sofitel Al Hamra Beach Resort
Job Description
- Know all the pressing instructions and separate for appropriate pressing.
- To respect deadlines for guest laundry service.
- To check all uniforms, guest garments before and after washing for stains, defects and take appropriate action.
- To have a full knowledge and understanding of different textiles and their proper care.
- To report any found items to the Supervisor.
- To ensure cleanliness and orderliness of work area.
- To ensure all the equipment is clean and well maintained.
- To co-ordinate closely with laundry attendant to ensure smooth workflow and to assist them in daily operations.
- To report any guest comment or complaint to the Laundry Supervisor.
- Aware of express service and should be able to answer guest’s questions.
- Respect key handling procedures.
- To respect guest privacy and information confidentiality.
- To daily read the logbooks and to be updated with the latest internal information.
- To be fully conversant with the Hotel’s facilities, opening hours, special events as well as Tourist areas in the country to be able to answer basic guest questions on these subjects.
- Responsible for any missing items and mishandled guest articles.
- Inspects and sorts cleaned guest articles according to the room number; Ensures they are ready for delivery after verifying they are properly cleaned and pressed
- To carry out special projects according to given assignments.