The Operations & Events Supervisor oversees events, daily hospitality operations, and administrative tasks to ensure everything runs smoothly. They manage logistics, staffing, and service quality while ensuring compliance with safety and hygiene standards. This role also includes handling administrative duties like record-keeping and reporting. By training and supervising staff, they maintain high service standards and efficiency. Their main goal is to deliver well-organized events and smooth hospitality operations.
QUALIFICATIONS & EXPERIENCE
- Diploma or degree in Hospitality Management, Event Management, Business Administration, or a related field.
- First Aid & Fire Safety Training – beneficial for handling emergencies and ensuring guest and staff safety.
- Event Management Certification
- Minimum 2-3 years of experience in hospitality operations, event planning, or a similar supervisory role.
- Experience in managing and training staff to ensure smooth daily operations and high service standards.
- Proven ability to oversee event logistics, including setup, scheduling, and execution.
- Familiarity with record-keeping, reporting, budgeting, and operational documentation.
- Strong background in handling guest inquiries, resolving issues, and maintaining customer satisfaction.
- Experience in streamlining processes, managing resources, and ensuring cost control.
- Valid UAE driver's license
JOB SKILLS
- Manage all aspects of events, from planning to execution, ensuring smooth operations and high service standards.
- Oversee administrative functions in hospitality, including record-keeping, reporting, and documentation.
- Assist with daily operations across hospitality, warehouses, and multiple locations, ensuring efficiency and coordination.
- Prepare detailed event action lists, ensuring all tasks are completed on time and according to requirements.
- Log all events and related documentation on SharePoint for tracking and reporting.
- Coordinate with the HOS Management and Transport Management to ensure timely and efficient event logistics and resource management.
- Maintain strong knowledge of hospitality operations, event management, and industry best practices.
- Manage event logistics, including venue setup, staffing, and operational requirements.
- Ensure proper inventory management and resource allocation for smooth event execution.
- Implement budgeting and cost-control strategies to optimize financial efficiency.
- Enforce compliance with health, safety, and hygiene regulations to maintain high operational standards.
- Lead, train, and supervise staff to ensure teamwork, professionalism, and service excellence.
- Utilize strong organizational and problem-solving skills to address challenges and improve processes.
- Communicate effectively with guests, staff, and vendors to enhance coordination and service delivery.
- Multitask and manage time efficiently in a fast-paced, dynamic environment.
- Handle administrative duties, including report writing, scheduling, and operational documentation.
- Proficiently use MS Office and hospitality management software for data management and reporting.
- Perform ad-hoc duties as required based on operational needs.
BENEFITS
- Single room in shared apartment provided
- Visa and Health insurance
- 1 economy flight per annum
- 30 days’ paid vacation per annum
- All meals provided
- Salary DOE
Job Type: Full-time