Call Centre Agent

Al Fanar Gas Services - Dubai


Job Responsibilities: -

  • Handling the Customer Care shift in between 24/7 including Weekends and Public holidays.
  • Handling night shift alone in control room and assigning the technicians upon customer’s request.
  • Respond to customer inquiries through calls and emails.
  • Receive, manage and resolve customer complaints.
  • Replying emails to the customers and forwarding/coordinating to the concerned Department until the issue is solved.
  • Scheduling appointment for New Connections & Disconnections, meter reading, invoice delivery, payments etc.
  • Giving instructions to the Customers to those who will request for Disconnection and obtaining Clearance Certificate.
  • Informs customers of registration procedures, payment options and office location and timing details.
  • Coordinating all transaction inquiries (payment, invoice, service charge etc.) to every customer.
  • Guiding customers on how to do Website / App registration and process the payment.
  • Handling customers who will pay Monthly/Quarterly bill and who will claim Final Bill/Refund and Clearance Certificate in the office.
  • Filing the Daily Technician’s Report (Connection/Disconnection & Emergency Log).
  • Attending emergency calls (Mock Drills), providing the safety procedure according to the company standard.
  • Assisting Front desk agent during clearance timings, when required.
  • Coordinate with Accounts Department for final invoice and clearance issuance.
  • Covering the front desk reception, reception line, when required.
  • Coordinate with O&M department for emergency assistance when required.
  • Following Up on Late Payments on phones.
  • Sending Late Payment Reminders through Emails.
  • Coordinating Late Payment SMS with IT.
  • Scheduling appointment for doorstep payments etc

Job requirements: -

  • Good command in English
  • Arabic speaking is added advantage
  • Immediate joiner
  • Minimum 2 years experience as call center agent in UAE
  • Gender-Any

Job Type: Full-time


  • call center: 1 year (Preferred)


  • Dubai (Preferred)
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