In Room Dining Order Taker - Arabic Speaker

RAFFLES - Dubai

POSITION DESCRIPTION

Position : In Room Dining Order Taker – Arabic Speaker
Department : Food & Beverage
Reports to : In Room Dining Supervisor

PURPOSE OF POSITION

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

  • Update white board daily (AM).
  • Prepare daily cashiering forms and operational forms.
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
  • Regular check with culinary team for non availability items.
  • Answer all phone calls promptly and efficiently, using the correct greeting.
  • Carry out correct order taking procedures with recommendations to the guest.
  • Seize opportunity to up sell IRD food and beverage products.
  • Carry out proper cashiering procedures as set by Raffles Hotels & Resorts standards.
  • The ability to maintain a clean, neat and orderly order taker cabin throughout service.
  • Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
  • Reporting of any guest comments to the superior, completing guest preference sheet.
  • Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
  • Will write beverage storeroom requisition for approval by IRD Manager.
  • To communicate to both internal and external customers in a polite, courteous and constructive manner.
  • Learning of safety, sanitation and hygiene policies.
  • Participation in internal training and necessary meetings.
  • To maintain good working relationship with own colleagues, and all other departments.
  • To actively promote the services and facilities of Raffles Dubai and Raffles Hotels to guests and suppliers of the Hotel.
  • Report to manager any kinds of deviation from set standard and procedures.
  • To ensure amenities are send to the room in according rooming list & Raffles standard.
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
  • Follow Raffles Dubai telephone standard.
  • To control & maintain delivery timing within Raffles Dubai standard.

PERSONAL ATTRIBUTES

  • Arabic speaker
  • Average reading, writing and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Able to account and handle cash effectively and efficiently
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge with a focus on wine
  • Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

  • Secondary education

EXPERIENCE

  • Minimum 1-year food and beverage serving experience
  • Previous public contact and/or cashiering experience
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